We offer our service internationally, allowing individuals from any country to experience the benefit of worldwide shipping. We try to source as much products as we can from the US. However, to keep prices low, we source some of our products from overseas and pass along the savings to you. Your order could ship from a variety of locations depending on the availability of our warehouses.
Most items will ship together. However, we ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually depending on the final destination and stock of the product in one warehouse versus the other. You may receive one item before the next. So please don't panic if you don't receive all of your items at once.. they are on the way and should only be a few days apart at most.
The shipping time will depend on your exact location. However, it usually takes only 8-15 business days for shipping within the USA and only 10-20 business days for international shipping. Shipping times apply after 1 to 3 day processing time.
Once your order is processed (1 to 3 days), we will send you your tracking details via email to the email you entered when placing your order.This e-mail will also guide you on how to track your package.
Once you have your tracking number, you can track your order directly on our website using the "Track your order" button on our homepage. Alternatively, you can enter your tracking number on your local carrier's official website.
When your order is shipped, its tracking information should be updated 3-7 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
We are transparent in letting our customers know the pricing structure of our products. Since we offer shipping worldwide, we will only charge the amount that is listed in the checkout plus the corresponding shipping fee.
Bonafide Savings does not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.
Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.
VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.
Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under US dollars.
Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.
Once an order is placed and processed your order confirmation details will be shown to on the checkout screen and you will receive an email from Bonafide Savings with an invoice containing all of your order details. Alternately, you could also check your bank history for information regarding to your order.
Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. To be eligible for a return:Your item must be unused and in the same condition in which you received it.It must also be in it's original packaging.To complete your return, we require we require a receipt or proof of purchase.To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.Sale items are not eligible for refunds. If an item is discounted, it can not be refunded. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
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